If someone’s life is in danger or there is an immediate risk of harm, call emergency services on 000.

If a person at risk has called you, what should you do?

This information is courtesy of Suicide Line Victoria.


  • Stay calm
  • Stay on the phone with the person
  • Use another phone to access emergency assistance if necessary
  • Find out where the person is and whether anyone else is there.

If the person is alone and has already harmed themselves, or is in a dangerous situation:

  • Call 000. Ask for the police
  • Request a welfare check on behalf of the suicidal person.

If the person has not yet harmed themselves:

  • Encourage the person to remove any firearms, knives, medications and other poisons, ropes or hoses from sight
  • Try to make a safety contract with the person.


  • Hang up on the person.

Support Services

ServiceContact DetailsDetails
Relationships Australia1300 364 277
Counselling, family dispute resolution (Mediation).
Alcohol and Other Drug Info Service1800 177 83324 hour helpline
MoneyHelp1800 007 007Assistance with debt problems incl. rent assistance, redundancy payments and bankruptcy
Grief Line1300 845 745 (12pm – 3am)Phone counselling for any type of loss
Support After Suicide(03) 9421 7640Specialised support for those who have lost someone to suicide
Suicide Line Victoria1300 651 251People affected by suicide
Beyond Blue1300 22 4636Information and support for anxiety, depression and suicide prevention for everyone in Australia.
LifelinePhone: 13 11 14
SMS: 0477131114
24/7 crisis support
13YARN13 92 7624/7 crisis support for Aboriginal and Torres Strait Islander persons